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Legal

Terms of Service

Last updated: 6 October 2026

These terms govern the use of pewpew.pt and the purchases and bookings made on it. By using the site you accept what is written here.

1. Who we are

The site is operated by Sequência Janota - Unipessoal, Lda., tax number (NIPC) 517 402 882, trading as PEW PEW, with its registered office at Rua do Urjal, n.º 48, 3830-173 Ílhavo, Portugal. Contact: contact@pewpew.pt and +351 969 784 500. Wherever these terms say "we", they mean this company.

2. What the site offers

  • Content: portfolio, news and information about the studio and our production services.
  • Store: merchandise sales.
  • Used equipment: sales of second-hand audiovisual gear from our own productions (section 9).
  • Equipment rental: booking audiovisual gear by the day, with pickup and return at our studio.
  • Customer account: access to your order history and faster checkout.
  • Production services: not bought on the site. They are contracted by proposal and governed by each project's contract.

3. Paying on the site

There may be periods when payment on the site is closed, for example during maintenance. During those periods the cart and checkout say so and there are no payments on the site.

4. Customer account

An account asks for your name, email and a password of at least 8 characters. You are responsible for keeping your credentials secret and for anything done with your session. The session lasts 7 days and ends when you sign out. We may suspend or close accounts used for fraud, technical abuse or breach of these terms. If you want your account closed, write to us.

5. Prices, VAT and shipping

  • Prices are in euros.
  • Merchandise and used equipment prices include VAT.
  • Rental prices are per day and per unit and exclude VAT, which is added at the statutory rate of 23%. At checkout VAT is worked out on the rental total, after discounts, and shown on its own line before you pay, together with the total to pay.
  • The shipping cost, when you choose shipping, is shown at checkout before you confirm. Pickup at the studio is free.
  • Prices can change at any time, but not after your order is confirmed: the price that applies is the one you saw when you confirmed.
  • If a price is obviously wrong, we may refuse the order and refund whatever you paid, telling you first.

6. How the contract is formed

When you confirm, the site recomputes prices, discounts, VAT and the total on the server from our own catalogue. Your browser does not decide what anything costs. The order gets a reference starting with RN when it includes equipment rental, or PW when it is store only, followed by the date and a random code, plus an access code that lets you check its status without an account.

Before you pay, checkout shows the order summary with the total price, shipping and VAT, and links to these terms, the returns and withdrawal policy and the privacy policy. The payment button ("Pay now", "Order and pay" for bank transfer, or the PayPal, Apple Pay and Google Pay buttons) places the order with an obligation to pay. The contract is formed when the payment processor confirms payment or, for bank transfer, when we confirm the money has arrived. We may refuse or cancel an order for unavailability, suspected fraud or manifest error, refunding everything you paid in that case.

7. Payments

We accept:

  • Card, Apple Pay and Google Pay, through Stripe, on Stripe's own pages or in your device's wallet;
  • PayPal, approved in the customer's PayPal account;
  • Bank transfer to the IBAN the site shows once you confirm the order, with the order reference in the description. The order is held for 72 hours while we wait for the transfer and the proof of payment, which you upload on the site; we confirm by email once the money arrives. A rental starting less than 3 days from today cannot be paid by bank transfer.

MB WAY is not available. Methods that are off do not appear at checkout.

Card details are entered at the processor and do not pass through our systems. An order becomes paid when the processor confirms the payment to us or, for bank transfer, when we confirm the money has arrived, and not before. A transfer that does not arrive in time leaves the order unpaid and the booking unconfirmed.

8. Merchandise: delivery and pickup

You can choose free pickup at our studio or shipping to the address you give, in Portugal: we do not ship outside the country. Risk of loss or damage passes to you on delivery or pickup. If a parcel arrives visibly damaged, tell us by email as soon as possible, with photographs.

9. Used equipment

We sell used audiovisual equipment that comes out of our own productions and rental stock. Each listing is for one specific unit, the one in the photographs, and states:

  • its condition grade (Like new, Excellent, Good or Fair), with the meaning of each grade published on the used equipment page;
  • its condition notes: the defects, signs of wear and limitations we know of in that unit;
  • what is included and whether it can be shipped or is pickup only at the studio.

Disclosed defects. Before you pay, checkout shows the grade and condition notes of each used item again and asks you to accept them in a separate box of its own, apart from these terms. Defects and wear described and accepted in this way are part of what you buy and are not a lack of conformity (Article 7(3) of Portuguese Decree-Law 84/2021). Anything not described is covered by the consumer's legal guarantee, as set out in the next paragraph.

Warranty. Sold without commercial warranty. Consumers keep only the legal minimum guarantee of 18 months (DL 84/2021), which can't be excluded; sales to businesses carry no warranty.

This means we give used equipment no commercial (voluntary) warranty beyond what the law requires. If you buy as a consumer, used equipment carries the legal guarantee of conformity under Decree-Law 84/2021, with the period reduced by agreement to the 18 month minimum the law allows for used goods (Article 12(3)). That period runs from delivery or pickup, is expressly accepted by you, in a box of its own, at checkout, and is also repeated in the order confirmation. With a reduced period, a lack of conformity that becomes apparent within one year of delivery is presumed to have existed on that date (Article 13(3)). If there is a lack of conformity you are entitled to repair or replacement, a price reduction or termination of the contract, under Articles 15 to 20 of the same decree-law; these rights cannot be waived by agreement (Article 51). On sales to businesses and to professionals buying for their trade, used equipment is sold without warranty, in the condition described on the listing. Used equipment is not sold as refurbished.

Change of mind. For a purchase made on the site you have 14 days from delivery or pickup to withdraw from the contract without giving a reason (Decree-Law 24/2014). The procedure is in the refunds and returns policy.

One unit, one buyer. When the order is created and when you start paying, the item is reserved for you for the time allowed by the payment method you chose; if the payment is not completed, it goes back on sale. If two payments are nevertheless confirmed for the same item, whoever paid first gets it and the other order is cancelled and refunded in full.

Price, shipping and discounts. The price of used equipment includes VAT at the statutory rate. As a rule, used equipment can be shipped within mainland Portugal for the cost shown on the listing (by default, the store's standard shipping); an order with several items pays only the most expensive shipping, once. Only heavy gear is pickup only: it is marked "pickup only" on the listing and handed over at the studio in Ílhavo, and an order that includes such an item is collected in full at the studio. Discount codes do not apply to used equipment.

10. Equipment rental

We do not ask for a deposit and we do not hold funds on your card. Responsibility for the gear comes from these terms and from the rental agreement, and we ask for an identification document at pickup.

At checkout for a rental you give the details for the rental agreement (who rents, the identification document, tax number, address and, where relevant, the company). Once the order is paid we email you a link to sign the agreement online; the team validates the signature and the rental goes ahead after that. At pickup you show the same identification document. If the pickup is less than 14 days away, an individual asks at checkout for the rental to start on the chosen dates, within the withdrawal period. A consumer can withdraw from the rental agreement within 14 days of its conclusion, without giving a reason, as section 5 of the refunds and returns policy explains.

These are the conditions the site applies today, exactly as they are implemented:

  • You choose a pickup date and a return date. Counting is inclusive: picking up on day 1 and returning on day 3 is 3 rental days.
  • The pickup date cannot be earlier than today, and each booking runs to a maximum of 60 days.
  • There is a maximum of 20 units per booking line.
  • The duration discount is automatic, applied to the daily price: 30% from 3 days, 50% from 7 days, 70% from 14 days and 80% from 30 days. This table can be updated, and the one that applies is the one in force when you confirm.
  • The availability shown is stock minus bookings that overlap your date window, computed at that moment. A booking awaiting payment already takes stock. Until payment is confirmed your booking is provisional and availability can change.
  • Pickup and return are at the PEW PEW studio, Rua do Urjal 48, 3830-173 Ílhavo, in the Aveiro area, at the customer's own cost, unless we agree otherwise in writing.
  • Rental is without a crew, unless you contract one separately.
  • From pickup until return the gear is your responsibility, including loss, theft and damage. You return it complete, with accessories, and in the condition you received it, allowing for normal wear.
  • The gear may not be sub-rented, passed to third parties or taken out of the country without our written permission.

11. Production services

Production, directing, live broadcast and studio work are quoted case by case. What governs them is the accepted proposal and the project contract, which prevail over these terms if they differ.

12. Site content and intellectual property

The videos, photographs, text, brand, logo and design of the site are ours or licensed to us, including work made for clients that appears in the portfolio. You may view them and share links. You may not copy, reuse, adapt or commercially exploit this content without our written permission.

13. Acceptable use

You may use the site for what it is for. You may not try to break its security, work around request limits, extract content in bulk by automated means, overload the services, use the payment routes outside the normal flow, or make bookings you do not intend to keep. Sensitive routes have attempt limits and requests beyond them are refused.

14. Site availability

We do our best to keep the site running, but we do not guarantee uninterrupted or error free operation. We may change, suspend or discontinue features and content, including opening and closing checkout. Catalogue, availability and date information may contain errors, which we correct when we spot them.

15. Third party services

The site uses Stripe (card, Apple Pay and Google Pay) and PayPal for payment, Cloudflare for delivery, and CARTO map tiles with OpenStreetMap data on the contacts page. Those services have their own terms and policies, which apply when you interact with them. Links to third party sites do not mean we endorse their content.

16. Liability

We are liable for damage we cause by breaching these terms, within the limits of Portuguese law. We are not liable for lost profits, lost opportunity or indirect damage arising from use of the site, nor for failures of third party services outside our control. Nothing in these terms removes or limits the rights that consumer law gives you.

17. Returns, exchanges, cancellations and withdrawal

These are covered in our refunds and returns policy, which forms part of these terms. If you are a consumer, you have 14 days to withdraw from the contract without giving a reason, with any clear statement sent to contact@pewpew.pt or by post to our registered office.

18. Data protection

How we handle your personal data is described in the privacy policy.

19. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you confirmed it. Changes are reflected in the last updated date at the top.

20. Governing law, complaints and disputes

Portuguese law applies.

You can file a complaint in the Portuguese electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt, or write to us at contact@pewpew.pt.

If you are a consumer, in a dispute you can use a consumer alternative dispute resolution entity, namely CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (the Portuguese national consumer arbitration centre, www.cniacc.pt), under Portuguese Law 144/2015 of 8 September. The full list of these entities is on the Portuguese Consumer Portal at www.consumidor.gov.pt. Using one of them does not stop you from going to court, and the court set by law has jurisdiction.

Outside consumer relationships, the parties choose the courts of the district of Aveiro.

21. Contact

PEW PEW (Sequência Janota - Unipessoal, Lda., tax and registration number (NIPC) 517 402 882 at the Conservatória do Registo Comercial de Aveiro, share capital 1 000 €), Rua do Urjal, n.º 48, 3830-173 Ílhavo, Portugal. Email contact@pewpew.pt, phone +351 969 784 500.